AUTOMATED TELEPHONE BOOKING SYSTEM
Following a review of our automated booking system (Patient Partner), it has become apparent that there has been a decline in patient numbers using this system to book appointments. This may be due to a higher percentage of patients now using our online services plus a higher request for urgent appointments on the day. It has also become apparent that a high percentage of our DNA rate (did not attend) is due to the use of this system with just under half of our yearly DNA figures being appointments booked using this system. Furthermore, due to the increasing demand for urgent appointments on the day, this system no longer meets the requirements that it was originally intended for. For this reason, and following discussions with the doctors of the surgery, this system will cease to operate from Monday 14th May 2018.
Patients will still be able to register for our online services in order to book appointments online. Alternatively, appointments can continue to be booked by discussing your needs with one of our reception team. Patients will also continue to receive text messages and email reminders regarding any routine appointment booked whilst being able to cancel any appointment by replying "CANCEL" to their text message reminder.
A copy of our Spring 2018 Newsletter is now available and can be viewed using the link (to the right-hand side) "Practice Newsletter".
You can book or cancel your doctor and phlebotomy appointments online. Please register your details to make sure you are able to use this service. The information on how to do this can be found on under the 'Appointments' tab. Alternatively, please ask a receptionist for further information.