The practice will be closed on Monday 7th May for a public holiday. We will re-open on Tuesday 8th May. NHS 24 will be providing cover and can be contacted on 111 should you require medical assistance which cannot wait until the practice re-opens.
AUTOMATED TELEPHONE BOOKING SYSTEM
Following a review of our automated booking system (Patient Partner), it has become apparent that there has been a decline in patient numbers using this system to book appointments. This may be due to a higher percentage of patients now using our online services plus a higher request for urgent appointments on the day. It has also become apparent that a high percentage of our DNA rate (did not attend) is due to the use of this system with just under half of our yearly DNA figures being appointments booked using this system. Furthermore, due to the increasing demand for urgent appointments on the day, this system no longer meets the requirements that it was originally intended for. For this reason, and following discussions with the doctors of the surgery, this system will cease to operate from Monday 14th May 2018.
Patients will still be able to register for our online services in order to book appointments online. Alternatively, appointments can continue to be booked by discussing your needs with one of our reception team. Patients will also continue to receive text messages and email reminders regarding any routine appointment booked whilst being able to cancel any appointment by replying "CANCEL" to their text message reminder.
PRACTICE SPRING NEWSLETTER 2018
Our Spring newsletter is now available to view by clicking on the link below or selecting the "Practice Newsletter" tab at the left hand side of this screen.
Spring 2018 Newsletter
Welcome to Tayview Medical Practice
Welcome to Tayview Medical Practice. The doctors and staff of Tayview aim to provide you with a very high standard of patient care. In order to achieve this aim, we provide a number of clinics for the management of chronic diseases and offer a variety of appointment options which include pre-bookable appointments, online appointments, on the day appointments and emergency appointments. We also offer a wide variety of other medical services, details of which can be found under the "Our Services" tab at the top of this page.
We provide general medical services from two medical practices at both Newport-On-Tay and Tayport. The addresses for both surgeries can be found under the "Contact Details" tab at the top of this page. Our present Tayport surgery opened in 1996, having previously operated from converted cottages, with our Newport surgery opening in 2006.
You will also find useful information contained under the "Further Information" section to the right of this page.
We are a long, established, training practice for medical students and have close links with both the Universities of Dundee and St. Andrews.
We are happy to receive feedback from our patients in order to help improve our service to you. Feedback can be provided by using our comments/suggestions forms which can be found at both practice reception areas.
We offer a variety of IT systems available to help improve patient access. These systems include a 24/7 appointment telephone line which allows you to book an appointment with any GP, over the telephone, at any time. We also offer the facility of being able to arrange online appointments and request your repeat medication online too. You must register to use these services and a receptionist will be able to assist you further with this. We also offer all patients a text reminder service to remind them of any appointment booked.
Newport Surgery has parking spaces for the disabled and automatic doors. Tayport Surgery has a parking space for the disabled and automatic doors. On both sites, all patient services are provided at ground floor level and are accessible for disabled person. However, if you require assistance please ask any member of staff who will be happy to help.
National Health Hearing Aid Batteries
Are now available in the practice. Please ask at reception. P13 and P675 only. Please contact Ninewells Hospital Department for any other type required.
The practice has a list of Interpreters with the Fife Community Interpreting Service. Patients requiring the services of an interpreter should contact the practice directly.
Keep up-to-date with news about the practice by downloading a copy of our quarterly newsletter. Copies can be found by clicking on the "Practice Newsletter" tab which can be found under the "Further Information" heading at the right side of this page.
(Site updated 10/04/2018)